1This section applies to an insurance intermediary.

Prior to the conclusion of an initial contract of insurance and, if necessary, on its amendment or renewal, a firm must provide the customer with at least:

1. (1)

   its name and address;

2. (2)

   the fact that it is included in the Financial Services Register and the means for verifying this;

3. (3)

   whether it has a direct or indirect holding representing more than 10% of the voting rights or capital in a given insurance undertaking (that is not a pure reinsurer);

4. (4)

   whether a given insurance undertaking (that is not a pure reinsurer) or its parent undertaking has a direct or indirect holding representing more than 10% of the voting rights or capital in the firm; and

5. (5)

   the procedures allowing customers and other interested parties to register complaints about the firm with the firm and the Financial Ombudsman Service or, if the Financial Ombudsman Service does not apply, information about the out-of-court complaint and redress procedures available for the settlement of disputes between the firm and its customers.

A firm whose contact with a customer is limited to effecting introductions (see PERG 5.6) need only provide its name and address and whether it is a member of the same group as the firm to which it makes the introduction.

In relation to a connected travel insurance contract, a firm need only provide the procedures allowing customers and other interested parties to register complaints about the firm with the firm and the Financial Ombudsman Service or, if the Financial Ombudsman Service does not apply, information about the out-of-court complaint and redress procedures available for the settlement of disputes between the firm and its customers.2

1. (1)

   Prior to the conclusion of an initial contract of insurance (other than a connected travel insurance contract)2 and, if necessary, on its amendment or renewal, a firm must tell the customer whether:

   1. (a)

      it gives advice on the basis of a fair analysis of the market; or

   2. (b)

      it is under a contractual obligation to conduct insurance mediation business exclusively with one or more insurance undertakings; or

   3. (c)

      it is not under a contractual obligation to conduct insurance mediation business exclusively with one or more insurance undertakings and does not give advice on the basis of a fair analysis of the market.

2. (2)

   A firm that does not advise3 on the basis of a fair analysis of the market must inform its customer that they have3 the right to request the name of each insurance undertaking with which the firm may and does conduct business. A firm must comply with such a request.

Prior to conclusion of an initial contract of insurance with a consumer a firm must state whether it is

giving a personal recommendation or information.

1. (1)

   All information to be provided to a customer in accordance with this chapter must be communicated:

   1. (a)

      on paper or on any other durable medium available and accessible to the customer;

   2. (b)

      in a clear and accurate manner, comprehensible to the customer; and

   3. (c)

      in an official language of the State of the commitment or in any other language agreed by the parties.

2. (2)

   The information may be provided orally where the customer requests it, or where immediate cover is necessary.

3. (3)

   In the case of telephone selling, the information may be given in accordance with the distance marketing disclosure rules (see ICOBS 3.1.14 R).

4. (4)

   If the information is provided orally, it must be provided to the customer in accordance with (1) immediately after the conclusion of the contract of insurance.

This section applies in relation to a pure protection contract or a payment protection contract for a consumer.

1. (1)

   In a sale that does not involve a personal recommendation, a firm must take reasonable steps to ensure a customer understands he is responsible for deciding whether a policy meets his demands and needs.

2. (2)

   If this is done orally, the information must be provided to the customer in writing or any other durable medium no later than immediately after the conclusion of the contract.

3. (3)

   If a firm anticipates providing, or provides, information on any main characteristic of a policy orally during a non-advised sale, taking reasonable steps includes explaining the customer's responsibility orally.

4. (4)

   A policy's main characteristics include its significant benefits, its significant exclusions and limitations, its duration and price information.

1. (1)

   Prior to the conclusion of an initial contract and, if necessary, on its amendment or renewal, an insurer must disclose to the customer at least:

   1. (a)

      the statutory status disclosure statement (see GEN 4);

   2. (b)

      whose policies it offers; and

   3. (c)

      whether it is providing a personal recommendation or information.

2. (2)

   If this is done orally, the disclosure must be provided in writing or any other durable medium no later than immediately after the conclusion of the contract.

1. (1)

   A firm must provide its customer with details of the amount of any fees other than premium monies for an insurance mediation activity.

2. (2)

   The details must be given before the customer incurs liability to pay the fee, or before conclusion of the contract, whichever is earlier.

3. (3)

   To the extent that an actual fee cannot be given, a firm must give the basis for calculation.

1. (1)

   An insurance intermediary must, on a commercial customer's request, promptly disclose the commission that it and any associate receives in connection with a policy.

2. (2)

   Disclosure must be in cash terms (estimated, if necessary) and in writing or another durable medium. To the extent this is not possible, the firm must give the basis for calculation.

A firm which agrees an adviser charge with a consumer and provides an associated pure protection service to that consumer must:

1. (1)

   in good time before the provision of its services, take reasonable steps to ensure that the consumer understands:

   1. (a)

      how the firm is remunerated for its pure protection service; and

   2. (b)

      if applicable, that the firm will receive commission in relation to its pure protection service in addition to the firm'sadviser charge;

2. (2)

   as close as practicable to the time that it makes the personal recommendation or arranges the sale of the pure protection contract, comply with the following disclosure requirements, substituting pure protection contract for references to packaged product:

   1. (a)

      COBS 6.4.3 R, or COBS 6.4.4A R and COBS 6.4.4B R; and

   2. (b)

      COBS 6.4.5 R.

If a firm expects to provide, or provides, information about its adviser charge orally, it must also provide the information required by ICOBS 4.6.2R (1)(a) and ICOBS 4.6.2R (1)(b) orally.