To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 1st November 2007
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ICOB 6.3 Notification of cancellation by the retail customer
Chapter: Cancellation
Effective Date: 14th January 2005
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SUP 18.2 Insurance business transfers
Chapter: Transfers of business
Effective Date: 18th November 2004
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DISP 1.2 Consumer awareness rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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MCOB 4.6 Cancellation of distance mortgage mediation contracts and distance home purchase mediation contracts
Chapter: Advising and selling standards
Effective Date: 25th October 2006
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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ICOB 8.4 Unsolicited services
Chapter: Distance non-investment mediation contracts with retail customers
Effective Date: 15th April 2004
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ICOB 8.1 Application and purpose
Chapter: Distance non-investment mediation contracts with retail customers
Effective Date: 25th October 2007
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FEES 4.4 Information on which Fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007
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PERG 5.6 The regulated activities: arranging deals in, and making arrangements with a view to transactions in, contracts of insurance
Chapter: Guidance on insurance distribution activitiesGuidance on insurance mediation activities
Effective Date: 1st July 2005
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ICOB 7.2 Group policies and third party claimants
Chapter: Claims handling
Effective Date: 14th January 2005
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DISP App 1.5 Determination of complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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ICOB 4.1 Application and purpose
Chapter: Advising and selling standards
Effective Date: 23rd February 2006