To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 1.1A Complaints handling requirements for MiFID complaints
Chapter: Complaint handling procedures for firms
Effective Date: 3rd July 2017
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DISP App 1.2 The standard approach to redress
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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DISP App 3.8 Other appropriate redress at steps 1 and 2
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP App 1.4 Policy reconstruction
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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DISP App 1.5 Additional considerations
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 21st April 2005
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DISP 1.10B Payment services and electronic money complaints reporting
Chapter: Complaint handling procedures for firms
Effective Date: 13th January 2018
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DISP 1.6 Complaints time limit rules
Chapter: Complaint handling procedures for firms
Effective Date: 24th January 2008
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DISP App 1.3 Remortgaging
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP App 3.2 The assessment of a complaint
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP App 1.6 Valuing Relevant Benefits
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 18th November 2004
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DISP App 3.7 Approach to redress at step 1
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 24th March 2011
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DISP 1.10 Complaints reporting rules
Chapter: Complaint handling procedures for firms
Effective Date: 6th December 2007
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DISP 2.3 To which activities does the Compulsory Jurisdiction apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 16th January 2003
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DISP 3.2 Jurisdiction
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 28th June 2007
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DISP 3.7 Awards by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.10A Complaints data publication rules
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP App 3.9 Other matters concerning redress at steps 1 and 2
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017