To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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DISP App 1.4 Policy reconstruction
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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DISP App 1.2 The standard approach to redress
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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DISP App 3.5 Re-assessing rejected claims
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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DISP App 1.1 Introduction
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 15th December 2005
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DISP App 3.3 The approach to considering evidence
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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ICOBS 8.4 Employers’ Liability Insurance
Chapter: Claims handling
Effective Date: 24th February 2011
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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PERG 6.7 Examples
Chapter: Guidance on the Identification of Contracts of Insurance
Effective Date: 1st July 2005
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ICOBS 6.4 Pre- and post-contract information: protection policies
Chapter: Product Information
Effective Date: 6th January 2008
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CASS 5.5 Segregation and the operation of client money accounts
Chapter: Client money and mandates2007/4: insurance mediation activity
Effective Date: 16th December 2004
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DISP 3.5 Resolution of complaints by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP App 3.2 The assessment of a complaint
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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DISP App 1.5 Additional considerations
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 21st April 2005
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP 2.7 Is the complainant eligible?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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SUP 18.2 Insurance business transfers
Chapter: Transfers of business
Effective Date: 18th November 2004
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DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008