To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP App 3.2 The assessment of a complaint
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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DISP App 3.7 Approach to redress at step 1
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 24th March 2011
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DISP App 3.7A Approach to redress at step 2
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP App 3.9 Other matters concerning redress at steps 1 and 2
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP App 3.4 Root cause analysis
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP App 1.2 The standard approach to redress
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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MCOB 7.6 Mortgages: event-driven information
Chapter: Disclosure at start of contract and after sale
Effective Date: 19th February 2004
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DISP App 3.11 Obligation to write letters to certain rejected complainants
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP App 3.3A The approach to considering evidence at step 2
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP App 1.4 Policy reconstruction
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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MCOB 6A.3 MCD mortgages: binding offer, content of the offer document and reflection period
Chapter: MCD disclosure at the offer stage
Effective Date: 21st March 2016
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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MCOB 9.7 Disclosure at the start of the contract: lifetime mortgages
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 25th October 2006
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MCOB 8.5A Advised sales
Chapter: Lifetime mortgages: advising and selling standardsEquity release: advising and selling standards2006/45
Effective Date: 27th September 2012
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DISP App 1.3 Remortgaging
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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MCOB 4.4A Initial disclosure requirements
Chapter: Advising and selling standards
Effective Date: 27th September 2012