To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP App 3.2 The assessment of a complaint
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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DISP App 3.7 Approach to redress
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 24th March 2011
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DISP App 3.9 Other matters concerning redress
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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DISP App 3.4 Root cause analysis
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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MCOB 7.6 Mortgages: event-driven information
Chapter: Disclosure at start of contract and after sale
Effective Date: 19th February 2004
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DISP App 1.2 The standard approach to redress
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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DISP App 1.4 Policy reconstruction
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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MCOB 9.7 Disclosure at the start of the contract: lifetime mortgages
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 25th October 2006
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DISP App 1.3 Remortgaging
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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MCOB 1.2 General application: who? what?
Chapter: Application and purpose
Effective Date: 19th May 2005
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DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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MCOB 5.9 Pre-sale disclosure for regulated sale and rent back agreements
Chapter: Pre-application disclosure
Effective Date: 1st July 2009
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ICOBS 6.4 Pre- and post-contract information: protection policies
Chapter: Product Information
Effective Date: 6th January 2008
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CREDS 2.2 General provisions
Chapter: Senior management arrangements, systems and controls
Effective Date: 21st March 2012
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FEES 4.4 Information on which Fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007