To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP App 3.11 Obligation to write letters to certain rejected complainants
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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DISP 1.1A Complaints handling requirements for MiFID complaints
Chapter: Complaint handling procedures for firms
Effective Date: 3rd July 2017
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MCOB 4.4A Initial disclosure requirements
Chapter: Advising and selling standards
Effective Date: 27th September 2012
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DISP App 1.5 Additional considerations
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 21st April 2005
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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CONC 4.2 Pre-contract disclosure and adequate explanations
Chapter: Pre-contractual requirements
Effective Date: 26th June 2014
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DISP App 3.2 The assessment of a complaint
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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MCOB 6.4 Mortgages: content of the offer document
Chapter: Disclosure at the offer stage
Effective Date: 19th February 2004
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DISP 1.6 Complaints time limit rules
Chapter: Complaint handling procedures for firms
Effective Date: 24th January 2008
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DISP App 3.7A Approach to redress at step 2
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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FEES 4.4 Information on which fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007
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MCOB 1.6 Distinguishing regulated mortgage contracts and regulated credit agreements
Chapter: Application and purpose
Effective Date: 19th February 2004
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MCOB 5.5 Provision of illustrations
Chapter: Pre-application disclosure
Effective Date: 27th September 2012
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DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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SUP 16.23 Annual Financial Crime Report
Chapter: Reporting requirements
Effective Date: 29th July 2016
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MCOB 6A.3 MCD mortgages: binding offer, content of the offer document and reflection period
Chapter: MCD disclosure at the offer stage
Effective Date: 21st March 2016