To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP App 3.7 Approach to redress
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 24th March 2011
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ICOBS 6.4 Pre- and post-contract information: protection policies
Chapter: Product Information
Effective Date: 6th January 2008
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MCOB 4.4A Initial disclosure requirements
Chapter: Advising and selling standards
Effective Date: 27th September 2012
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ICOBS 8.4 Employers’ Liability Insurance
Chapter: Claims handling
Effective Date: 24th February 2011
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP App 1.5 Additional considerations
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 21st April 2005
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MCOB 11.6 Responsible lending and financing
Chapter: Responsible lending
Effective Date: 27th September 2012
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MCOB 8.5A Advised sales
Chapter: Lifetime mortgages: advising and selling standardsEquity release: advising and selling standards2006/45
Effective Date: 27th September 2012
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FEES 4.4 Information on which Fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007
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DISP App 3.3 The approach to considering evidence
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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CASS 5.5 Segregation and the operation of client money accounts
Chapter: Client money and mandates2007/4: insurance mediation activity
Effective Date: 16th December 2004
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DISP App 3.2 The assessment of a complaint
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 1st December 2010
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PERG 2.7 Activities: a broad outline
Chapter: Authorisation and regulated activities
Effective Date: 22nd June 2006
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DISP App 1.4 Policy reconstruction
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 27th March 2008
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CONC 4.2 Pre-contract disclosure and adequate explanations
Chapter: Pre-contractual requirements
Effective Date: 26th June 2014