To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 1.6 Criteria for determining complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 18th November 2004
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SUP 18.2 Insurance business transfers
Chapter: Transfers of business
Effective Date: 18th November 2004
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DISP App 1.5 Determination of complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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DISP App 1.4 Time limits
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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COBS 20.2 Treating with-profits policyholders fairly
Chapter: With-profits
Effective Date: 1st November 2007
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DISP App 1.2 Eligible complaint
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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FEES 4.4 Information on which Fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 1st November 2007
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PERG 2.7 Activities: a broad outline
Chapter: Authorisation and regulated activities
Effective Date: 22nd June 2006
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DISP App 1.3 Eligible complainant
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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PERG 5.6 The regulated activities: arranging deals in, and making arrangements with a view to transactions in, contracts of insurance
Chapter: Guidance on insurance distribution activitiesGuidance on insurance mediation activities
Effective Date: 1st July 2005
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SUP 18.4 Friendly Society transfers and amalgamations
Chapter: Transfers of business
Effective Date: 21st June 2001
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PERG 5.8 The regulated activities: advising on contracts of insurance
Chapter: Guidance on insurance distribution activitiesGuidance on insurance mediation activities
Effective Date: 1st July 2005
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MCOB 2.6A Protecting customers' interests: home purchase plans and home reversion plans
Chapter: Conduct of business standards: general
Effective Date: 25th October 2006
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ICOB 8.4 Unsolicited services
Chapter: Distance non-investment mediation contracts with retail customers
Effective Date: 15th April 2004
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PERG 8.4 Invitation or inducement
Chapter: Financial promotion and related activities
Effective Date: 15th September 2005
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PERG 8.14 Other financial promotions
Chapter: Financial promotion and related activities
Effective Date: 15th September 2005
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DEPP 2.5 Provision for certain categories of decision
Chapter: Statutory notices and the allocation of decision making
Effective Date: 27th September 2007