To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 1.3 Eligible complainant
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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DISP App 1.2 Eligible complaint
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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DISP App 1.4 Time limits
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP App 1.5 Determination of complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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DISP App 1.6 Criteria for determining complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 18th November 2004
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DISP App 1.1 Application and Purpose
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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MCOB 7.6 Event-driven information
Chapter: Disclosure at start of contract and after sale
Effective Date: 19th February 2004
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MCOB 1.2 General application: who? what?
Chapter: Application and purpose
Effective Date: 19th May 2005
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MCOB 1.6 Application in relation to the Consumer Credit Act 1974
Chapter: Application and purpose
Effective Date: 19th February 2004
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DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 1st April 2002
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MCOB 9.3 Pre-application disclosure
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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MCOB 5.4 Illustrations: general
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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ICOB 8.4 Unsolicited services
Chapter: Distance non-investment mediation contracts with retail customers
Effective Date: 15th April 2004
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MCOB 6.4 Content of the offer document
Chapter: Disclosure at the offer stage
Effective Date: 19th February 2004
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DISP 1.6 Cooperation by firms with the Ombudsman
Chapter: Complaint handling procedures for firms
Effective Date: 1st April 2002
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MCOB 5.5 Provision of illustrations
Chapter: Pre-application disclosure
Effective Date: 31st October 2004