To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP App 1.2 Eligible complaint
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP App 1.3 Eligible complainant
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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DISP App 1.4 Time limits
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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DISP App 1.5 Determination of complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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MCOB 7.6 Event-driven information
Chapter: Disclosure at start of contract and after sale
Effective Date: 19th February 2004
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ICOB 8.4 Unsolicited services
Chapter: Distance non-investment mediation contracts with retail customers
Effective Date: 15th April 2004
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PERG 2.7 Activities: a broad outline
Chapter: Authorisation and regulated activities
Effective Date: 1st July 2005
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DISP App 1.6 Criteria for determining complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 18th November 2004
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MCOB 1.6 Application in relation to the Consumer Credit Act 1974
Chapter: Application and purpose
Effective Date: 19th February 2004
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ICOB 4.1 Application and purpose
Chapter: Advising and selling standards
Effective Date: 14th January 2005
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DISP App 1.1 Application and Purpose
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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MCOB 9.7 Disclosure at the start of the contract
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 31st October 2004
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PERG 6.7 Examples
Chapter: Guidance on the Identification of Contracts of Insurance
Effective Date: 1st July 2005
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PERG 5.8 The regulated activities: advising on contracts of insurance
Chapter: Guidance on insurance distribution activitiesGuidance on insurance mediation activities
Effective Date: 1st July 2005
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DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 1st April 2002
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DISP 1.6 Cooperation by firms with the Ombudsman
Chapter: Complaint handling procedures for firms
Effective Date: 1st April 2002