To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP 2.5 To which activities does the Voluntary Jurisdiction apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 15th December 2005
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 1.1A Complaints handling requirements for MiFID complaints
Chapter: Complaint handling procedures for firms
Effective Date: 3rd July 2017
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DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 2.7 Is the complainant eligible?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.6 Complaints time limit rules
Chapter: Complaint handling procedures for firms
Effective Date: 24th January 2008
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DISP 2.3 To which activities does the Compulsory Jurisdiction apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 16th January 2003
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DISP 3.2 Jurisdiction
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 28th June 2007
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DISP App 1.1 Introduction
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 15th December 2005
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DISP 2.6 What is the territorial scope of the relevant jurisdiction?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 17th July 2003
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DISP 1.10A Complaints data publication rules
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 3.7 Awards by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 3.6 Determination by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.10B Payment services and electronic money complaints reporting
Chapter: Complaint handling procedures for firms
Effective Date: 13th January 2018
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DISP App 3.3 The approach to considering evidence at step 1
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 27th February 2017
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CREDS 9.2 Reporting
Chapter: Complaints reporting rules for credit unions
Effective Date: 21st March 2012