To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 3.2 Jurisdiction
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 28th June 2007
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DISP 1.6 Complaints time limit rules
Chapter: Complaint handling procedures for firms
Effective Date: 24th January 2008
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DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.2 Consumer awareness rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 1st November 2007
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DISP 2.3 To which activities does the Compulsory Jurisdiction apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 16th January 2003
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DISP 3.7 Awards by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 3.5 Resolution of complaints by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.5 Complaints resolved by close of the next business day
Chapter: Complaint handling procedures for firms
Effective Date: 19th September 2002
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DISP 3.6 Determination by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 3.3 Dismissal without consideration of the merits and test cases
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 15th July 2004
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DISP 2.1 Purpose, interpretation and application
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 17th July 2003
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DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 15th July 2004
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DISP 2.7 Is the complainant eligible?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP App 1.5 Additional considerations
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 21st April 2005
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DISP 1.4 Complaints resolution rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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DISP 2.5 To which activities does the Voluntary Jurisdiction apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 15th December 2005
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DISP 3.8 Dealing with information
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 15th July 2004