To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
-
DISP 3.7 Delegation of the Ombudsman's powers
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 1st April 2002
-
DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 16th January 2003
-
DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
-
DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 1st November 2007
-
DISP 3.5 Evidence
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 1st April 2002
-
DISP 1.6 Complaints time limit rules
Chapter: Complaint handling procedures for firms
Effective Date: 24th January 2008
-
DISP 3.2 The investigation and consideration of complaints by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 28th June 2007
-
DISP 3.6 Time limits
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 1st April 2002
-
DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 1st April 2002
-
DISP 1.5 Complaints resolved by close of the next business day
Chapter: Complaint handling procedures for firms
Effective Date: 19th September 2002
-
DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 15th December 2005
-
DISP 1.4 Complaints resolution rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
-
DISP 1.2 Consumer awareness rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
-
DISP App 1.5 Determination of complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
-
DISP 3.3 Dismissal of complaints without consideration of the merits
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 15th July 2004
-
DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
-
DISP 3.8 Determination by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 15th July 2004
-
DISP 2.1 Application and Purpose
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 17th July 2003
-
DISP App 1.1 Application and Purpose
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 15th December 2005
-
DISP 2.6 To which activities do the rules apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 17th July 2003