To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 1.6 Cooperation by firms with the Ombudsman
Chapter: Complaint handling procedures for firms
Effective Date: 1st April 2002
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DISP 1.5 Record keeping and reporting
Chapter: Complaint handling procedures for firms
Effective Date: 19th September 2002
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DISP 1.1 Application and Purpose
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP 3.5 Evidence
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 1st April 2002
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DISP App 1.5 Determination of complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 1st April 2002
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DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 16th January 2003
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DISP 1.2 Internal complaint handling procedures: general requirements
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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MCOB 5.4 Illustrations: general
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP 3.7 Delegation of the Ombudsman's powers
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 1st April 2002
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MCOB 5.5 Provision of illustrations
Chapter: Pre-application disclosure
Effective Date: 31st October 2004
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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DISP 1.3 Internal complaint handling procedures: additional requirements
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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DISP 3.2 The investigation and consideration of complaints by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 1st April 2002
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ICOB 8.4 Unsolicited services
Chapter: Distance non-investment mediation contracts with retail customers
Effective Date: 15th April 2004