To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
-
DISP 1.2 Consumer awareness rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
-
DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
-
DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
-
DISP 1.1A Complaints handling requirements for MiFID complaints
Chapter: Complaint handling procedures for firms
Effective Date: 3rd July 2017
-
DISP 1.6 Complaints time limit rules
Chapter: Complaint handling procedures for firms
Effective Date: 24th January 2008
-
DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
-
DISP 1.10B Payment services and electronic money complaints reporting
Chapter: Complaint handling procedures for firms
Effective Date: 13th January 2018
-
DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
-
COLL 12.3 EEA UCITS management companies
Chapter: Management company and product passports under the UCITS DirectiveManagement company and product passports under the UCITS Directive [deleted]
Effective Date: 27th June 2013
-
MCOB 4.4A Initial disclosure requirements
Chapter: Advising and selling standards
Effective Date: 27th September 2012
-
DISP 3.2 Jurisdiction
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 28th June 2007
-
FEES 4.4 Information on which fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007
-
MCOB 5A.3 Information on MCD regulated mortgage contracts: general
Chapter: MCD Pre-application disclosure
Effective Date: 25th March 2015
-
MCOB 1.6 Distinguishing regulated mortgage contracts and regulated credit agreements
Chapter: Application and purpose
Effective Date: 19th February 2004
-
SUP 16.23 Annual Financial Crime Report
Chapter: Reporting requirements
Effective Date: 29th July 2016
-
DISP 2.3 To which activities does the Compulsory Jurisdiction apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 16th January 2003
-
CONC 2.7 Distance marketing
Chapter: Conduct of business standards: general
Effective Date: 26th June 2014
-
FEES 4.3 Periodic fee payable by firms (other than AIFM qualifiers, ICVCs and UCITS qualifiers)
Chapter: Periodic fees
Effective Date: 23rd March 2006
-
FEES 5.9 Leaving the Financial Ombudsman Service
Chapter: Financial Ombudsman Service Funding
Effective Date: 28th May 2009
-
DISP 1.10 Complaints reporting rules
Chapter: Complaint handling procedures for firms
Effective Date: 6th December 2007