To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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CREDS 9.2 Reporting
Chapter: Complaints reporting rules for credit unions
Effective Date: 21st March 2012
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP 1.10 Complaints reporting rules
Chapter: Complaint handling procedures for firms
Effective Date: 6th December 2007
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CREDS 2.2 General provisions
Chapter: Senior management arrangements, systems and controls
Effective Date: 21st March 2012
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FEES 4.4 Information on which fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007
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CASS 5.5 Segregation and the operation of client money accounts
Chapter: Client money and mandates2007/4: insurance mediation activity
Effective Date: 16th December 2004
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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CASS 7.19 Clearing member client money sub-pools
Chapter: Client money : MiFID business rules2008/45
Effective Date: 5th June 2014
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DISP 1.10A Complaints data publication rules
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 1.5 Complaints resolved by close of the next business day
Chapter: Complaint handling procedures for firms
Effective Date: 19th September 2002
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SUP 16.12 Integrated Regulatory Reporting
Chapter: Reporting requirements
Effective Date: 21st December 2006
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ICOBS 8.4 Employers’ Liability Insurance
Chapter: Claims handling
Effective Date: 24th February 2011
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DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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MCOB 4.4A Initial disclosure requirements
Chapter: Advising and selling standards
Effective Date: 27th September 2012
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CREDS 9.1 Application and purpose
Chapter: Complaints reporting rules for credit unions
Effective Date: 8th December 2011