To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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CREDS 9.1 Application and purpose
Chapter: Complaints reporting rules for credit unions
Effective Date: 8th December 2011
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CREDS 9.2 Reporting
Chapter: Complaints reporting rules for credit unions
Effective Date: 21st March 2012
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SUP 16.23 Annual Financial Crime Report
Chapter: Reporting requirements
Effective Date: 29th July 2016
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CREDS 2.2 General provisions
Chapter: Senior management arrangements, systems and controls
Effective Date: 21st March 2012
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DISP 1.10B Payment services and electronic money complaints reporting
Chapter: Complaint handling procedures for firms
Effective Date: 13th January 2018
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DISP 1.10 Complaints reporting rules
Chapter: Complaint handling procedures for firms
Effective Date: 6th December 2007
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DISP 1.1A Complaints handling requirements for MiFID complaints
Chapter: Complaint handling procedures for firms
Effective Date: 3rd July 2017
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CASS 5.5 Segregation and the operation of client money accounts
Chapter: Client money and mandates2007/4: insurance mediation activity
Effective Date: 16th December 2004
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CASS 7.19 Clearing member client money sub-pools
Chapter: Client money : MiFID business rules2008/45
Effective Date: 5th June 2014
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DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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FEES 3.2 Obligation to pay fees
Chapter: Application, Notification and Vetting Fees
Effective Date: 25th May 2006
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DISP 1.2 Consumer awareness rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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FEES 4.4 Information on which fees are calculated
Chapter: Periodic fees
Effective Date: 27th September 2007
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FEES 5.2 Introduction
Chapter: Financial Ombudsman Service Funding
Effective Date: 23rd November 2006
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SUP 12.4 What must a firm do when it appoints an appointed representative or an FCA registered tied agent?
Chapter: Appointed representatives
Effective Date: 15th January 2004