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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

CONC 7.3 Treatment of customers in or approaching arrears or in default (including repossessions): lenders, owners and debt collectors

As Published: 2014

CONC 7.3 Treatment of customers in or approaching arrears or in default (including repossessions): lenders, owners and debt collectors

CONC 7.10 Treatment of customers with mental capacity limitations

As Published: 2024

CONC 7.10 Treatment of customers with mental capacity limitations

CONC 7.14 Settlements, disputed and deadlocked debt

As Published: 2015

CONC 7.14 Settlements, disputed and deadlocked debt

CONC 7.13 Data accuracy and outsourced activities

As Published: 2015

CONC 7.13 Data accuracy and outsourced activities

CONC 7.6 Exercise of continuous payment authority

As Published: 2014

CONC 7.6 Exercise of continuous payment authority

CONC 7.7 Application of interest and charges

As Published: 2024

CONC 7.7 Application of interest and charges

CONC 7.15 Statute barred debts

As Published: 2014

CONC 7.15 Statute barred debts

CONC 6.7 Post contract: business practices

As Published: 2014

CONC 6.7 Post contract: business practices

CONC 7.9 Contact with customers

As Published: 2014

CONC 7.9 Contact with customers

CONC 7.5 Pursuing and recovering repayments

As Published: 2014

CONC 7.5 Pursuing and recovering repayments

CONC 7.11 Disclosures relating to “authority” or “status”

As Published: 2014

CONC 7.11 Disclosures relating to “authority” or “status”

CONC 7.8 Jurisdictional requirements

As Published: 2014

CONC 7.8 Jurisdictional requirements

SYSC 10.1 Application

As Published: 2006

SYSC 10.1 Application

CONC 4.2 Pre-contract disclosure and adequate explanations

As Published: 2014

CONC 4.2 Pre-contract disclosure and adequate explanations

COBS 11.2 Best execution for AIFMs and residual CIS operators

As Published: 2007

COBS 11.2 Best execution for AIFMs and residual CIS operators

CONC 7.12 Lenders’ responsibilities in relation to debt

As Published: 2020

CONC 7.12 Lenders’ responsibilities in relation to debt

CONC 7.2 Clear, effective and appropriate policies and procedures in respect of customers in or approaching arrears or in default

As Published: 2024

CONC 7.2 Clear, effective and appropriate policies and procedures in respect of customers in or approaching arrears or in default

CREDS 2.2 General provisions

As Published: 2012

CREDS 2.2 General provisions

MCOB 11.6 Responsible lending and financing

As Published: 2012

MCOB 11.6 Responsible lending and financing

CONC 8.3 Pre contract information and advice requirements

As Published: 2014

CONC 8.3 Pre contract information and advice requirements