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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

FEES 5.8 Joining the Financial Ombudsman Service

As Published: 2009

FEES 5.8 Joining the Financial Ombudsman Service

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

FEES 9.1 Application and purpose

As Published: 2015

FEES 9.1 Application and purpose

MCOB 5A.6 Other information

As Published: 2015

MCOB 5A.6 Other information

DISP 3.6 Determination by the Ombudsman

As Published: 2008

DISP 3.6 Determination by the Ombudsman

ICOBS 6.1 Providing product information to customers: general

As Published: 2007

ICOBS 6.1 Providing product information to customers: general

DEPP 2.5 Provision for certain categories of decision

As Published: 2007

DEPP 2.5 Provision for certain categories of decision

FEES App 1 Annex 2 Further information on fees

As Published: 2019

FEES App 1 Annex 2 Further information on fees

GEN 4.5 Statements about authorisation and regulation by the appropriate regulator

As Published: 2008

GEN 4.5 Statements about authorisation and regulation by the appropriate regulator

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

As Published: 2008

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

MAR 8.3 Requirements for benchmark administrators [deleted]

As Published: 2015

MAR 8.3 Requirements for benchmark administrators [deleted]

EG 9.3 Prohibition orders and withdrawal of approval - approved persons

As Published: 2015

EG 9.3 Prohibition orders and withdrawal of approval - approved persons

FEES 8.1 [deleted]

As Published: 2013

FEES 8.1 [deleted]

REC 2.3 Financial resources

As Published: 2004

REC 2.3 Financial resources

DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

DISP 1.5 Complaints resolved by close of the third business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the third business day

ICOBS 4.1 General requirements for insurance intermediaries and insurers

As Published: 2007

ICOBS 4.1 General requirements for insurance intermediaries and insurers

EG 11.2 Criteria for determining whether to exercise powers to obtain restitution

As Published: 2016

EG 11.2 Criteria for determining whether to exercise powers to obtain restitution

MCOB 6A.3 MCD mortgages: binding offer, content of the offer document and reflection period

As Published: 2016

MCOB 6A.3 MCD mortgages: binding offer, content of the offer document and reflection period

ICOBS 6.4 Pre- and post-contract information: protection policies

As Published: 2015

ICOBS 6.4 Pre- and post-contract information: protection policies