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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

PERG 17.3 What the advice must be about

As Published: 2014

PERG 17.3 What the advice must be about

CONC 7.5 Pursuing and recovering repayments

As Published: 2014

CONC 7.5 Pursuing and recovering repayments

CONC 7.19 Notice of default sums under P2P agreements

As Published: 2014

CONC 7.19 Notice of default sums under P2P agreements

CONC 7.12 Lenders’ responsibilities in relation to debt

As Published: 2020

CONC 7.12 Lenders’ responsibilities in relation to debt

MAR 5A.3 Specific requirements for OTFs

As Published: 2017

MAR 5A.3 Specific requirements for OTFs

MCOB 4.10 Home purchase plans: sales standards

As Published: 2006

MCOB 4.10 Home purchase plans: sales standards

SYSC 3.1 Systems and controls

As Published: 2006

SYSC 3.1 Systems and controls

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

CONC 8.9 Lead generators: including firm responsibility in dealing with lead generators

As Published: 2018

CONC 8.9 Lead generators: including firm responsibility in dealing with lead generators

DTR 7.1 Audit committees

As Published: 2008

DTR 7.1 Audit committees

CONC 8.7 Charging for debt counselling, debt advice and related services

As Published: 2014

CONC 8.7 Charging for debt counselling, debt advice and related services

MCOB 10.4 Total charge for credit

As Published: 2005

MCOB 10.4 Total charge for credit

APER 4.5 Statement of Principle 5

As Published: 2008

APER 4.5 Statement of Principle 5

MCOB 4.5 Additional disclosure for distance mortgage mediation contracts, distance home purchase mediation contracts and distance regulated sale and rent back mediation contracts with retail customers

As Published: 2004

MCOB 4.5 Additional disclosure for distance mortgage mediation contracts, distance home purchase mediation contracts and distance regulated sale and rent back mediation contracts with retail customers

CASS 11.10 Payments to creditors

As Published: 2014

CASS 11.10 Payments to creditors

CONC 6.8 Post contract business practices: credit brokers

As Published: 2014

CONC 6.8 Post contract business practices: credit brokers

COBS 21.2 Rules for firms engaged in linked long-term insurance business

As Published: 2015

COBS 21.2 Rules for firms engaged in linked long-term insurance business

CONC 8.6 Changes to contractual payments

As Published: 2014

CONC 8.6 Changes to contractual payments