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DISP 1.5 Complaints resolved by close of the third business day
As Published: 2002
DISP 1.5 Complaints resolved by close of the third business day
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COBS 10.4 Assessing appropriateness: when it need not be done
As Published: 2017
COBS 10.4 Assessing appropriateness: when it need not be done
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EG 3.9 Power to require information relating to potentially unfair etc terms and notices
As Published: 2016
EG 3.9 Power to require information relating to potentially unfair etc terms and notices
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RCB 2.1 Application and purpose of chapter
As Published: 2008
RCB 2.1 Application and purpose of chapter
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EG 19.4 Unfair Terms in Consumer Contracts Regulations 1999
As Published: 2016
EG 19.4 Unfair Terms in Consumer Contracts Regulations 1999
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EG 12.5 Prosecution of Friendly Societies
As Published: 2016
EG 12.5 Prosecution of Friendly Societies
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EG 4.1 Notifying the person under investigation where notice is a requirement under section 170
As Published: 2016
EG 4.1 Notifying the person under investigation where notice is a requirement under section 170
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EG 20.2 Information gathering and investigation powers
As Published: 2016
EG 20.2 Information gathering and investigation powers
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EG 4.9 Involvement of FCA supervisors during the investigation phase
As Published: 2016
EG 4.9 Involvement of FCA supervisors during the investigation phase
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EG 7.4 Apportionment of financial penalties
As Published: 2016
EG 7.4 Apportionment of financial penalties
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