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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

SUP 2.4 'Mystery shopping'

As Published: 2005

SUP 2.4 'Mystery shopping'

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

CASS 7.11 Treatment of client money

As Published: 2014

CASS 7.11 Treatment of client money

COBS 11.8 Recording telephone conversations and electronic communications [deleted]

As Published: 2008

COBS 11.8 Recording telephone conversations and electronic communications [deleted]

MCOB 9.7 Disclosure at the start of the contract: lifetime mortgages

As Published: 2006

MCOB 9.7 Disclosure at the start of the contract: lifetime mortgages

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

SUP 2.1 Application and purpose

As Published: 2003

SUP 2.1 Application and purpose

COBS 11.6 Use of dealing commission [deleted]

As Published: 2007

COBS 11.6 Use of dealing commission [deleted]

MCOB 9.8 Disclosure after sale: lifetime mortgages

As Published: 2004

MCOB 9.8 Disclosure after sale: lifetime mortgages

CONC 6.6 Pawn broking: conduct of business

As Published: 2014

CONC 6.6 Pawn broking: conduct of business

DISP 1.1 Purpose and application

As Published: 2001

DISP 1.1 Purpose and application

SYSC 5.2

As Published: 2015

SYSC 5.2

PERG 4.6 Advising on regulated mortgage contracts

As Published: 2006

PERG 4.6 Advising on regulated mortgage contracts

DISP INTRO 1 Introduction

As Published: 2008

DISP INTRO 1 Introduction

CONC 5.2 Creditworthiness assessment: before agreement [deleted]

As Published: 2015

CONC 5.2 Creditworthiness assessment: before agreement [deleted]

CONC 6.4 Appropriation of payments

As Published: 2014

CONC 6.4 Appropriation of payments

DISP 3.7 Awards by the Ombudsman

As Published: 2008

DISP 3.7 Awards by the Ombudsman

CONC 7.18 Notice of sums in arrears under P2P agreements for running-account credit

As Published: 2015

CONC 7.18 Notice of sums in arrears under P2P agreements for running-account credit

CONC 4.1 Content of quotations

As Published: 2014

CONC 4.1 Content of quotations

PERG 4.5 Arranging regulated mortgage contracts

As Published: 2013

PERG 4.5 Arranging regulated mortgage contracts