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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 1.5 Complaints resolved by close of the third business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the third business day

DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

FEES 5.2 Introduction

As Published: 2006

FEES 5.2 Introduction

REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

FEES 5.9 Leaving the Financial Ombudsman Service

As Published: 2009

FEES 5.9 Leaving the Financial Ombudsman Service

DISP App 3.8 Other appropriate redress

As Published: 2010

DISP App 3.8 Other appropriate redress

DISP 3.8 Dealing with information

As Published: 2004

DISP 3.8 Dealing with information

DISP 1.9 Complaints record rule

As Published: 2011

DISP 1.9 Complaints record rule

DISP App 3.10 Application: evidential provisions

As Published: 2010

DISP App 3.10 Application: evidential provisions

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP INTRO 1 Introduction

As Published: 2008

DISP INTRO 1 Introduction

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

FEES 5.5B Case fees

As Published: 2013

FEES 5.5B Case fees