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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

As Published: 2005

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

COLL 11.5 Auditors

As Published: 2013

COLL 11.5 Auditors

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

CREDS 9.2 Reporting

As Published: 2012

CREDS 9.2 Reporting

SUP 16.21 Reporting under the MCD Order for CBTL firms

As Published: 2016

SUP 16.21 Reporting under the MCD Order for CBTL firms

PERG 4.15 Mortgage activities carried on by 'packagers'

As Published: 2005

PERG 4.15 Mortgage activities carried on by 'packagers'

LR 13.1 Preliminary

As Published: 2005

LR 13.1 Preliminary

EG 13.5 Petitions for administration orders or compulsory winding up orders: determining which insolvency order to seek

As Published: 2016

EG 13.5 Petitions for administration orders or compulsory winding up orders: determining which insolvency order to seek

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

PERG 4.10A Activities regulated under the Mortgage Credit Directive

As Published: 2015

PERG 4.10A Activities regulated under the Mortgage Credit Directive

APER 4.6 Statement of Principle 6

As Published: 2015

APER 4.6 Statement of Principle 6

SUP 16.6 Compliance reports

As Published: 2001

SUP 16.6 Compliance reports

COBS 11.6 Use of dealing commission

As Published: 2007

COBS 11.6 Use of dealing commission

FEES 12.2 FOS ADR levy

As Published: 2015

FEES 12.2 FOS ADR levy

SUP 16.20 Submission of recovery plans and information for resolution plans

As Published: 2015

SUP 16.20 Submission of recovery plans and information for resolution plans

APER 4.1 Statement of Principle 1

As Published: 2005

APER 4.1 Statement of Principle 1

FEES 6.5A The retail pool

As Published: 2013

FEES 6.5A The retail pool