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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

APER 4.1 Statement of Principle 1

As Published: 2005

APER 4.1 Statement of Principle 1

PERG 7.4 Does the article 54 exclusion apply?

As Published: 2006

PERG 7.4 Does the article 54 exclusion apply?

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

As Published: 2007

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

PERG 4.15 Mortgage activities carried on by 'packagers'

As Published: 2005

PERG 4.15 Mortgage activities carried on by 'packagers'

LR 13.1 Preliminary

As Published: 2005

LR 13.1 Preliminary

SUP 16.16 Prudent valuation reporting

As Published: 2012

SUP 16.16 Prudent valuation reporting

SUP 16.6 Compliance reports

As Published: 2001

SUP 16.6 Compliance reports

SUP 16.20 Submission of recovery plans and information for resolution plans

As Published: 2015

SUP 16.20 Submission of recovery plans and information for resolution plans

CREDS 8.2 Reporting requirements

As Published: 2012

CREDS 8.2 Reporting requirements

CREDS 9.2 Reporting

As Published: 2012

CREDS 9.2 Reporting

DEPP 6A.4 The interaction between the power to impose suspensions or restrictions and the power to impose penalties or public censures

As Published: 2013

DEPP 6A.4 The interaction between the power to impose suspensions or restrictions and the power to impose penalties or public censures

LR 7.2 The Listing and Premium Listing Principles

As Published: 2009

LR 7.2 The Listing and Premium Listing Principles

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

SUP 10A.8 Systems and controls functions

As Published: 2013

SUP 10A.8 Systems and controls functions

SUP 17.4 Information in transaction reports

As Published: 2007

SUP 17.4 Information in transaction reports

COBS 11.6 Use of dealing commission

As Published: 2007

COBS 11.6 Use of dealing commission