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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

MCOB 2.5 Reliance on others

As Published: 2006

MCOB 2.5 Reliance on others

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

GENPRU 2.1 Calculation of capital resources requirements

As Published: 2006

GENPRU 2.1 Calculation of capital resources requirements

APER 4.1 Statement of Principle 1

As Published: 2005

APER 4.1 Statement of Principle 1

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

As Published: 2007

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

PERG 4.15 Mortgage activities carried on by 'packagers'

As Published: 2005

PERG 4.15 Mortgage activities carried on by 'packagers'

LR 13.1 Preliminary

As Published: 2005

LR 13.1 Preliminary

SUP 16.20 Submission of recovery plans and information for resolution plans

As Published: 2015

SUP 16.20 Submission of recovery plans and information for resolution plans

CREDS 8.2 Reporting requirements

As Published: 2012

CREDS 8.2 Reporting requirements

LR 7.2 The Listing and Premium Listing Principles

As Published: 2009

LR 7.2 The Listing and Premium Listing Principles

LR 3.5 Block listing

As Published: 2007

LR 3.5 Block listing

PERG 7.4 Does the article 54 exclusion apply?

As Published: 2006

PERG 7.4 Does the article 54 exclusion apply?

PR 4.1 Use of languages

As Published: 2005

PR 4.1 Use of languages

INSPRU 8.2 Special provisions for Lloyd's

As Published: 2009

INSPRU 8.2 Special provisions for Lloyd's

SUP 10A.8 Systems and controls functions

As Published: 2013

SUP 10A.8 Systems and controls functions

SUP 10A.9 Significant management functions

As Published: 2014

SUP 10A.9 Significant management functions

SUP 17.4 Information in transaction reports

As Published: 2007

SUP 17.4 Information in transaction reports

COBS 11.6 Use of dealing commission

As Published: 2007

COBS 11.6 Use of dealing commission

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6