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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

GEN 4.2 Purpose

As Published: 2003

GEN 4.2 Purpose

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

As Published: 2007

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

MCOB 2.5A The customer's best interests

As Published: 2012

MCOB 2.5A The customer's best interests

PERG 4.15 Mortgage activities carried on by 'packagers'

As Published: 2005

PERG 4.15 Mortgage activities carried on by 'packagers'

PERG 5.7 The regulated activities: assisting in the administration and performance of a contract of insurance

As Published: 2005

PERG 5.7 The regulated activities: assisting in the administration and performance of a contract of insurance

CREDS 9.2 Reporting

As Published: 2012

CREDS 9.2 Reporting

DEPP 6A.4 The interaction between the power to impose suspensions or restrictions and the power to impose penalties or public censures

As Published: 2013

DEPP 6A.4 The interaction between the power to impose suspensions or restrictions and the power to impose penalties or public censures

LR 3.5 Block listing

As Published: 2007

LR 3.5 Block listing

CASS 11.2 Firm classification

As Published: 2014

CASS 11.2 Firm classification

COBS 11.6 Use of dealing commission

As Published: 2007

COBS 11.6 Use of dealing commission

FEES 8.1 Consumer Credit permissions

As Published: 2013

FEES 8.1 Consumer Credit permissions

PERG 5.8 The regulated activities: advising on contracts of insurance

As Published: 2013

PERG 5.8 The regulated activities: advising on contracts of insurance

FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

FINMAR 2.6 Procedures relating to the market maker exemption and the authorised primary dealer exemption

As Published: 2012

FINMAR 2.6 Procedures relating to the market maker exemption and the authorised primary dealer exemption

DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

IFPRU 2.1 Application and purpose

As Published: 2014

IFPRU 2.1 Application and purpose