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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

MCOB 10.4 Total charge for credit

As Published: 2005

MCOB 10.4 Total charge for credit

APER 4.5 Statement of Principle 5

As Published: 2008

APER 4.5 Statement of Principle 5

SYSC 4.3 Responsibility of senior personnel

As Published: 2007

SYSC 4.3 Responsibility of senior personnel

MCOB 7.9 Post-sale disclosure for regulated sale and rent back agreements

As Published: 2010

MCOB 7.9 Post-sale disclosure for regulated sale and rent back agreements

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6

DEPP 6A.4 The interaction between the power to impose suspensions or restrictions and the power to impose penalties or public censures

As Published: 2010

DEPP 6A.4 The interaction between the power to impose suspensions or restrictions and the power to impose penalties or public censures

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

LR 15.5 Transactions

As Published: 2007

LR 15.5 Transactions

COLL 6.8 Income: accounting, allocation and distribution

As Published: 2006

COLL 6.8 Income: accounting, allocation and distribution

MCOB 6.5 Mortgages: information to be provided in the offer document or separately

As Published: 2006

MCOB 6.5 Mortgages: information to be provided in the offer document or separately

MCOB 4.1 Application

As Published: 2004

MCOB 4.1 Application

ICOBS 8.3 Insurance intermediaries (and insurers handling claims on another insurer’s policy)

As Published: 2008

ICOBS 8.3 Insurance intermediaries (and insurers handling claims on another insurer’s policy)

COLL 4.1 Introduction

As Published: 2004

COLL 4.1 Introduction

MCOB 9.8 Disclosure after sale: lifetime mortgages

As Published: 2004

MCOB 9.8 Disclosure after sale: lifetime mortgages

MCOB 6.7 Business loans

As Published: 2004

MCOB 6.7 Business loans

DTR 1.3 Information gathering and publication

As Published: 2005

DTR 1.3 Information gathering and publication

PERG 8.17A Financial promotions concerning insurance mediation activities

As Published: 2005

PERG 8.17A Financial promotions concerning insurance mediation activities