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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

CRED 2.2 Structure

As Published: 2007

CRED 2.2 Structure

PERG 8.14 Other financial promotions

As Published: 2005

PERG 8.14 Other financial promotions

DISP 2.1 Purpose, interpretation and application

As Published: 2003

DISP 2.1 Purpose, interpretation and application

DISP App 1.1 Introduction

As Published: 2005

DISP App 1.1 Introduction

DEPP 7.2 Interviews

As Published: 2009

DEPP 7.2 Interviews

DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

FEES 4.4 Information on which Fees are calculated

As Published: 2007

FEES 4.4 Information on which Fees are calculated

DISP App 1.4 Policy reconstruction

As Published: 2008

DISP App 1.4 Policy reconstruction

ICOBS 8.4 Employers’ Liability Insurance

As Published: 2011

ICOBS 8.4 Employers’ Liability Insurance

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

As Published: 2005

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

SYSC 19A.3 Remuneration principles for banks, building societies and investment firms

As Published: 2011

SYSC 19A.3 Remuneration principles for banks, building societies and investment firms

MCOB 9.4 Content of illustrations

As Published: 2004

MCOB 9.4 Content of illustrations

FEES 6.1 Application

As Published: 2005

FEES 6.1 Application

DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules

DISP App 1.6 Valuing Relevant Benefits

As Published: 2004

DISP App 1.6 Valuing Relevant Benefits

FEES 6.5 Compensation costs

As Published: 2006

FEES 6.5 Compensation costs

COBS 20.2 Treating with-profits policyholders fairly

As Published: 2009

COBS 20.2 Treating with-profits policyholders fairly