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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

As Published: 2005

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

SUP 16.6 Compliance reports

As Published: 2001

SUP 16.6 Compliance reports

FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

As Published: 2007

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

PERG 4.15 Mortgage activities carried on by 'packagers'

As Published: 2005

PERG 4.15 Mortgage activities carried on by 'packagers'

APER 4.1 Statement of Principle 1

As Published: 2005

APER 4.1 Statement of Principle 1

MCOB 6.5 Mortgages: information to be provided in the offer document or separately

As Published: 2006

MCOB 6.5 Mortgages: information to be provided in the offer document or separately

PERG 8.23 Regulated activities

As Published: 2006

PERG 8.23 Regulated activities

PERG 4.12 Appointed representatives

As Published: 2005

PERG 4.12 Appointed representatives

PERG 14.1 Background

As Published: 2006

PERG 14.1 Background

CASS 7A.3 Secondary pooling events

As Published: 2009

CASS 7A.3 Secondary pooling events

COBS 12.1 Purpose and application

As Published: 2007

COBS 12.1 Purpose and application

LR 16.2 Requirements and eligibility for listing

As Published: 2005

LR 16.2 Requirements and eligibility for listing

COBS 13.2 Product information: production standards, form and contents

As Published: 2007

COBS 13.2 Product information: production standards, form and contents

RCB 3.1 Application and Purpose

As Published: 2008

RCB 3.1 Application and Purpose