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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

GEN 2.1 Introduction

As Published: 2004

GEN 2.1 Introduction

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

ICOBS 6.3 Pre- and post-contract information: pure protection contracts

As Published: 2008

ICOBS 6.3 Pre- and post-contract information: pure protection contracts

BIPRU 4.6 The IRB approach: Retail exposures

As Published: 2007

BIPRU 4.6 The IRB approach: Retail exposures

SUP App 2.7 Capital resources below the level of individual capital guidance

As Published: 2006

SUP App 2.7 Capital resources below the level of individual capital guidance

BIPRU 3.5 Simplified method of calculating risk weights

As Published: 2007

BIPRU 3.5 Simplified method of calculating risk weights

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

As Published: 2005

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

PERG 5.8 The regulated activities: advising on contracts of insurance

As Published: 2005

PERG 5.8 The regulated activities: advising on contracts of insurance

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6

COBS 10.5 Assessing appropriateness: guidance

As Published: 2007

COBS 10.5 Assessing appropriateness: guidance

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

SUP 17.4 Information in transaction reports

As Published: 2007

SUP 17.4 Information in transaction reports

DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

As Published: 2007

MIPRU 2.2 Allocation of the responsibility for insurance mediation activity

INSPRU 8.2 Special provisions for Lloyd's

As Published: 2006

INSPRU 8.2 Special provisions for Lloyd's

PERG 4.15 Mortgage activities carried on by 'packagers'

As Published: 2005

PERG 4.15 Mortgage activities carried on by 'packagers'

PERG 8.26 The investment must be a particular investment

As Published: 2005

PERG 8.26 The investment must be a particular investment