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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

COBS 4.5 Communicating with retail clients

As Published: 2008

COBS 4.5 Communicating with retail clients

MCOB 13.5 Dealing with a customer in arrears or with a sale shortfall on a regulated mortgage contract

As Published: 2006

MCOB 13.5 Dealing with a customer in arrears or with a sale shortfall on a regulated mortgage contract

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

COBS 8.1 Client agreements: designated investment business

As Published: 2007

COBS 8.1 Client agreements: designated investment business

MCOB 4.6 Cancellation of distance mortgage mediation contracts and distance home purchase mediation contracts

As Published: 2006

MCOB 4.6 Cancellation of distance mortgage mediation contracts and distance home purchase mediation contracts

MCOB 5.7 Business loans

As Published: 2004

MCOB 5.7 Business loans

COBS 4.10 Systems and controls and approving and communicating financial promotions

As Published: 2007

COBS 4.10 Systems and controls and approving and communicating financial promotions

MCOB 2.7A E-Commerce

As Published: 2007

MCOB 2.7A E-Commerce

COBS 18.11 Authorised professional firms

As Published: 2007

COBS 18.11 Authorised professional firms

INSPRU 8.4 Capacity Transfer Market

As Published: 2006

INSPRU 8.4 Capacity Transfer Market

COBS 9.3 Guidance on assessing suitability

As Published: 2007

COBS 9.3 Guidance on assessing suitability

COBS 11.3 Client order handling

As Published: 2007

COBS 11.3 Client order handling

APER 4.2 Statement of Principle 2

As Published: 2005

APER 4.2 Statement of Principle 2

COBS 16.2 Occasional reporting

As Published: 2007

COBS 16.2 Occasional reporting

SUP App 2.15 Run-off plans for closed with-profits funds

As Published: 2005

SUP App 2.15 Run-off plans for closed with-profits funds

CASS 3.1 Application and Purpose

As Published: 2007

CASS 3.1 Application and Purpose

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

PRIN 3.1 Who?

As Published: 2007

PRIN 3.1 Who?

COBS 19.1 Pension transfers and opt-outs

As Published: 2007

COBS 19.1 Pension transfers and opt-outs

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules