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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

DISP 1.6 Complaints time limit rules

As Published: 2008

DISP 1.6 Complaints time limit rules

DISP 1.11 The Society of Lloyd's

As Published: 2007

DISP 1.11 The Society of Lloyd's

DISP 1.1 Purpose and application

As Published: 2001

DISP 1.1 Purpose and application

CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

As Published: 2003

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

MCOB 9.4 Content of illustrations

As Published: 2004

MCOB 9.4 Content of illustrations

DISP 3.5 Evidence

As Published: 2002

DISP 3.5 Evidence

MCOB 5.4 Mortgage illustrations: general

As Published: 2004

MCOB 5.4 Mortgage illustrations: general

ICOBS 6.1 General

As Published: 2007

ICOBS 6.1 General

DISP 3.7 Delegation of the Ombudsman's powers

As Published: 2002

DISP 3.7 Delegation of the Ombudsman's powers

MCOB 5.5 Provision of illustrations

As Published: 2004

MCOB 5.5 Provision of illustrations

ICOBS 6.4 Pre- and post-contract information: protection policies

As Published: 2008

ICOBS 6.4 Pre- and post-contract information: protection policies

MCOB 5.6 Content of illustrations

As Published: 2004

MCOB 5.6 Content of illustrations

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

As Published: 2007

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

CRED 2.2 Structure

As Published: 2007

CRED 2.2 Structure