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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.1 Purpose and application

As Published: 2001

DISP 1.1 Purpose and application

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

As Published: 2005

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

DISP 1.11 The Society of Lloyd's

As Published: 2007

DISP 1.11 The Society of Lloyd's

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

As Published: 2002

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

DISP 3.6 Time limits

As Published: 2002

DISP 3.6 Time limits

DISP 3.7 Delegation of the Ombudsman's powers

As Published: 2002

DISP 3.7 Delegation of the Ombudsman's powers

DISP 1.6 Complaints time limit rules

As Published: 2002

DISP 1.6 Complaints time limit rules

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

As Published: 2003

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

DISP 4.1 Application and Purpose

As Published: 2002

DISP 4.1 Application and Purpose

DISP App 1.1 Application and Purpose

As Published: 2005

DISP App 1.1 Application and Purpose

DISP 2.6 To which activities do the rules apply?

As Published: 2003

DISP 2.6 To which activities do the rules apply?

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

DISP 4.2 The standard terms

As Published: 2005

DISP 4.2 The standard terms

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

As Published: 2007

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

REC 4.4 Complaints

As Published: 2001

REC 4.4 Complaints

DISP 2.1 Application and Purpose

As Published: 2003

DISP 2.1 Application and Purpose

DISP 3.5 Evidence

As Published: 2002

DISP 3.5 Evidence

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules