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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 3.7 Delegation of the Ombudsman's powers

As Published: 2002

DISP 3.7 Delegation of the Ombudsman's powers

DISP 3.6 Time limits

As Published: 2002

DISP 3.6 Time limits

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

As Published: 2003

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

As Published: 2002

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

DISP 3.5 Evidence

As Published: 2002

DISP 3.5 Evidence

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 1.1 Purpose and application

As Published: 2001

DISP 1.1 Purpose and application

DISP 1.11 The Society of Lloyd's

As Published: 2007

DISP 1.11 The Society of Lloyd's

DISP 2.1 Application and Purpose

As Published: 2003

DISP 2.1 Application and Purpose

DEPP 5.1 Settlement decision makers

As Published: 2007

DEPP 5.1 Settlement decision makers

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

DISP 4.2 The standard terms

As Published: 2005

DISP 4.2 The standard terms

DISP App 1.1 Application and Purpose

As Published: 2005

DISP App 1.1 Application and Purpose

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

As Published: 2005

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP 3.1 Application and Purpose

As Published: 2003

DISP 3.1 Application and Purpose

DEPP 3.2 The operation of the RDC

As Published: 2007

DEPP 3.2 The operation of the RDC

DISP 1.6 Complaints time limit rules

As Published: 2002

DISP 1.6 Complaints time limit rules

DISP App 1.2 Eligible complaint

As Published: 2002

DISP App 1.2 Eligible complaint