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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.6 Cooperation by firms with the Ombudsman

As Published: 2002

DISP 1.6 Cooperation by firms with the Ombudsman

DISP 1.2 Internal complaint handling procedures: general requirements

As Published: 2003

DISP 1.2 Internal complaint handling procedures: general requirements

DISP 1.1 Application and Purpose

As Published: 2001

DISP 1.1 Application and Purpose

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

DISP 1.5 Record keeping and reporting

As Published: 2002

DISP 1.5 Record keeping and reporting

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

As Published: 2002

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

DISP 3.5 Evidence

As Published: 2002

DISP 3.5 Evidence

CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

DISP 1.3 Internal complaint handling procedures: additional requirements

As Published: 2003

DISP 1.3 Internal complaint handling procedures: additional requirements

DISP App 1.2 Eligible complaint

As Published: 2002

DISP App 1.2 Eligible complaint

DISP 3.7 Delegation of the Ombudsman's powers

As Published: 2002

DISP 3.7 Delegation of the Ombudsman's powers

ICOB 6.1 Application and purpose

As Published: 2004

ICOB 6.1 Application and purpose

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

As Published: 2003

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

DISP App 1.3 Eligible complainant

As Published: 2002

DISP App 1.3 Eligible complainant

ICOB 8.4 Unsolicited services

As Published: 2004

ICOB 8.4 Unsolicited services

ICOB 4.1 Application and purpose

As Published: 2006

ICOB 4.1 Application and purpose

MCOB 5.4 Mortgage illustrations: general

As Published: 2004

MCOB 5.4 Mortgage illustrations: general

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

ICOB 6.4 Effects of cancellation

As Published: 2004

ICOB 6.4 Effects of cancellation