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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

MCOB 9.4 Content of illustrations

As Published: 2004

MCOB 9.4 Content of illustrations

DISP App 1.6 Criteria for determining complaints

As Published: 2004

DISP App 1.6 Criteria for determining complaints

DISP App 1.2 Eligible complaint

As Published: 2002

DISP App 1.2 Eligible complaint

DISP App 1.4 Time limits

As Published: 2002

DISP App 1.4 Time limits

DISP App 1.3 Eligible complainant

As Published: 2002

DISP App 1.3 Eligible complainant

MCOB 5.6 Content of illustrations

As Published: 2004

MCOB 5.6 Content of illustrations

FEES 4.4 Information on which Fees are calculated

As Published: 2006

FEES 4.4 Information on which Fees are calculated

PERG 8.14 Other financial promotions

As Published: 2005

PERG 8.14 Other financial promotions

CRED 2.2 Structure

As Published: 2004

CRED 2.2 Structure

DISP 1.1 Application and Purpose

As Published: 2001

DISP 1.1 Application and Purpose

PERG 6.7 Examples

As Published: 2005

PERG 6.7 Examples

MCOB 5.4 Illustrations: general

As Published: 2004

MCOB 5.4 Illustrations: general

PERG 2.7 Activities: a broad outline

As Published: 2006

PERG 2.7 Activities: a broad outline

DISP 1.6 Cooperation by firms with the Ombudsman

As Published: 2002

DISP 1.6 Cooperation by firms with the Ombudsman

ICOB 8.4 Unsolicited services

As Published: 2004

ICOB 8.4 Unsolicited services

SUP 18.2 Insurance business transfers

As Published: 2004

SUP 18.2 Insurance business transfers

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

As Published: 2002

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

SUP 16.8 Persistency reports from insurers and data reports on stakeholder pensions

As Published: 2002

SUP 16.8 Persistency reports from insurers and data reports on stakeholder pensions

ICOB 6.4 Effects of cancellation

As Published: 2004

ICOB 6.4 Effects of cancellation