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DISP 1.2 Internal complaint handling procedures: general requirements
As Published: 2003
DISP 1.2 Internal complaint handling procedures: general requirements
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COB 10.2 Application of general COB rules
As Published: 2001
COB 10.2 Application of general COB rules
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COB 4.2 Terms of business and client agreements with customers
As Published: 2003
COB 4.2 Terms of business and client agreements with customers
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MCOB 13.5 Dealing with a customer in arrears or with a mortgage shortfall debt
As Published: 2004
MCOB 13.5 Dealing with a customer in arrears or with a mortgage shortfall debt
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COB 2.1 Clear, fair and not misleading communication
As Published: 2001
COB 2.1 Clear, fair and not misleading communication
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REC 2.12 Proper markets and disclosure of information (UK RIEs only)
As Published: 2004
REC 2.12 Proper markets and disclosure of information (UK RIEs only)
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PERG 4.17 Interaction with the Consumer Credit Act
As Published: 2005
PERG 4.17 Interaction with the Consumer Credit Act
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