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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.6 Cooperation by firms with the Ombudsman

As Published: 2002

DISP 1.6 Cooperation by firms with the Ombudsman

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DISP 1.5 Record keeping and reporting

As Published: 2002

DISP 1.5 Record keeping and reporting

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DISP 1.1 Application and Purpose

As Published: 2001

DISP 1.1 Application and Purpose

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DISP 3.5 Evidence

As Published: 2002

DISP 3.5 Evidence

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CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

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DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

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DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

As Published: 2003

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

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DISP 1.2 Internal complaint handling procedures: general requirements

As Published: 2003

DISP 1.2 Internal complaint handling procedures: general requirements

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MCOB 9.4 Content of illustrations

As Published: 2004

MCOB 9.4 Content of illustrations

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MCOB 5.4 Illustrations: general

As Published: 2004

MCOB 5.4 Illustrations: general

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ICOB 6.1 Application and purpose

As Published: 2004

ICOB 6.1 Application and purpose

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DISP 3.7 Delegation of the Ombudsman's powers

As Published: 2002

DISP 3.7 Delegation of the Ombudsman's powers

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MCOB 5.5 Provision of illustrations

As Published: 2004

MCOB 5.5 Provision of illustrations

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ICOB 6.4 Effects of cancellation

As Published: 2004

ICOB 6.4 Effects of cancellation

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MCOB 5.6 Content of illustrations

As Published: 2004

MCOB 5.6 Content of illustrations

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DISP 1.3 Internal complaint handling procedures: additional requirements

As Published: 2003

DISP 1.3 Internal complaint handling procedures: additional requirements

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DISP 3.2 The investigation and consideration of complaints by the Ombudsman

As Published: 2002

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

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ICOB 3.2 Application: who?

As Published: 2005

ICOB 3.2 Application: who?

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CRED 2.2 Structure

As Published: 2004

CRED 2.2 Structure

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ICOB 8.4 Unsolicited services

As Published: 2004

ICOB 8.4 Unsolicited services

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