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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

As Published: 2005

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

SUP 4.2 Purpose

As Published: 2001

SUP 4.2 Purpose

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

DISP 3.8 Determination by the Ombudsman

As Published: 2004

DISP 3.8 Determination by the Ombudsman

SUP App 2.7 Capital resources below the level of individual capital guidance

As Published: 2004

SUP App 2.7 Capital resources below the level of individual capital guidance

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

As Published: 2003

DISP 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service

PERG 5.8 The regulated activities: advising on contracts of insurance

As Published: 2005

PERG 5.8 The regulated activities: advising on contracts of insurance

SUP 17.4 Obligation to make transaction reports

As Published: 2001

SUP 17.4 Obligation to make transaction reports

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6

SUP 16.6 Compliance reports

As Published: 2001

SUP 16.6 Compliance reports

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

SUP 6.1 Application and purpose

As Published: 2004

SUP 6.1 Application and purpose

SUP 16.9 Appointed representatives annual report

As Published: 2002

SUP 16.9 Appointed representatives annual report

FEES 2.2 Late Payments and Recovery of Unpaid Fees

As Published: 2006

FEES 2.2 Late Payments and Recovery of Unpaid Fees

PERG 4.15 Mortgage activities carried on by 'packagers'

As Published: 2005

PERG 4.15 Mortgage activities carried on by 'packagers'

SUP 7.3 Criteria for varying a firm's permission

As Published: 2004

SUP 7.3 Criteria for varying a firm's permission

MCOB 10.4 Total charge for credit

As Published: 2005

MCOB 10.4 Total charge for credit

MCOB 9.5 Disclosure at the offer stage for lifetime mortgages

As Published: 2004

MCOB 9.5 Disclosure at the offer stage for lifetime mortgages