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DISP App 1.6 Criteria for determining complaints
As Published: 2004
DISP App 1.6 Criteria for determining complaints
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MCOB 1.6 Application in relation to the Consumer Credit Act 1974
As Published: 2004
MCOB 1.6 Application in relation to the Consumer Credit Act 1974
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MCOB 13.5 Dealing with a customer in arrears or with a mortgage shortfall debt
As Published: 2004
MCOB 13.5 Dealing with a customer in arrears or with a mortgage shortfall debt
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CASS 5.2 Holding money as agent of insurance undertaking
As Published: 2004
CASS 5.2 Holding money as agent of insurance undertaking
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COB 2.1 Clear, fair and not misleading communication
As Published: 2001
COB 2.1 Clear, fair and not misleading communication
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