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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

SUP 2.4 'Mystery shopping'

As Published: 2001

SUP 2.4 'Mystery shopping'

COB 4.2 Terms of business and client agreements with customers

As Published: 2003

COB 4.2 Terms of business and client agreements with customers

MCOB 9.3 Pre-application disclosure

As Published: 2004

MCOB 9.3 Pre-application disclosure

CASS 5.1 Application

As Published: 2004

CASS 5.1 Application

ICOB 5.1 Application and purpose

As Published: 2005

ICOB 5.1 Application and purpose

MCOB 5.5 Provision of illustrations

As Published: 2004

MCOB 5.5 Provision of illustrations

LR 8.5 Responsibilities of listed companies

As Published: 2005

LR 8.5 Responsibilities of listed companies

FIT 2.2 Competence and capability

As Published: 2001

FIT 2.2 Competence and capability

COB 10.5 Modification of the best execution rule

As Published: 2001

COB 10.5 Modification of the best execution rule

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

As Published: 2002

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

DISP 3.8 Determination by the Ombudsman

As Published: 2004

DISP 3.8 Determination by the Ombudsman

SUP App 2.7 Capital resources below the level of individual capital guidance

As Published: 2004

SUP App 2.7 Capital resources below the level of individual capital guidance

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

GEN 2.1 Application and purpose

As Published: 2004

GEN 2.1 Application and purpose

PERG 5.8 The regulated activities: advising on contracts of insurance

As Published: 2005

PERG 5.8 The regulated activities: advising on contracts of insurance

SUP 17.4 Obligation to make transaction reports

As Published: 2001

SUP 17.4 Obligation to make transaction reports

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures