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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

DISP 3.8 Determination by the Ombudsman

As Published: 2004

DISP 3.8 Determination by the Ombudsman

SUP 3.1 Application

As Published: 2001

SUP 3.1 Application

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

SUP 17.4 Obligation to make transaction reports

As Published: 2001

SUP 17.4 Obligation to make transaction reports

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6

SUP 16.6 Compliance reports

As Published: 2001

SUP 16.6 Compliance reports

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

REC 2.15 Discipline

As Published: 2004

REC 2.15 Discipline

REC 4.1 Application and purpose

As Published: 2001

REC 4.1 Application and purpose

SUP 12.1 Application and purpose

As Published: 2004

SUP 12.1 Application and purpose

SUP 12.5 Contracts: required terms

As Published: 2002

SUP 12.5 Contracts: required terms

CRED 8.2 Components of capital

As Published: 2003

CRED 8.2 Components of capital

SUP 5.6 Confidential information and privilege

As Published: 2001

SUP 5.6 Confidential information and privilege

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

As Published: 2002

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

COLL 8.6 Termination, suspension, and schemes of arrangement

As Published: 2004

COLL 8.6 Termination, suspension, and schemes of arrangement

COLL 6.3 Valuation and pricing

As Published: 2004

COLL 6.3 Valuation and pricing

COLL 8.1 Introduction

As Published: 2004

COLL 8.1 Introduction

MCOB 2.8 Record keeping

As Published: 2004

MCOB 2.8 Record keeping

COB 11.8 Proper advice

As Published: 2001

COB 11.8 Proper advice