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DISP App 1.6 Criteria for determining complaints
As Published: 2004
DISP App 1.6 Criteria for determining complaints
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MAR 5.4 Requirements to be imposed on the Part IV permission of an ATS operator
As Published: 2004
MAR 5.4 Requirements to be imposed on the Part IV permission of an ATS operator
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MAR 5.5 Parts of the Handbook applicable to the operation of an ATS
As Published: 2003
MAR 5.5 Parts of the Handbook applicable to the operation of an ATS
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MAR 5.2 Guidance about what constitutes an ATS
As Published: 2004
MAR 5.2 Guidance about what constitutes an ATS
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MCOB 13.4 Arrears: provision of information to the customer
As Published: 2004
MCOB 13.4 Arrears: provision of information to the customer
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COB 10.2 Application of general COB rules
As Published: 2001
COB 10.2 Application of general COB rules
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MCOB 13.5 Dealing with a customer in arrears or with a mortgage shortfall debt
As Published: 2004
MCOB 13.5 Dealing with a customer in arrears or with a mortgage shortfall debt
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COB 2.1 Clear, fair and not misleading communication
As Published: 2001
COB 2.1 Clear, fair and not misleading communication
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DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?
As Published: 2004
DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?
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CASS 5.8 Safe keeping of client's documents and other assets
As Published: 2005
CASS 5.8 Safe keeping of client's documents and other assets
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CASS 5.2 Holding money as agent of insurance undertaking
As Published: 2004
CASS 5.2 Holding money as agent of insurance undertaking
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DISP 3.3 Dismissal of complaints without consideration of the merits
As Published: 2004
DISP 3.3 Dismissal of complaints without consideration of the merits
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SUP 17.7 Method of making transaction reports
As Published: 2003
SUP 17.7 Method of making transaction reports
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