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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

SUP 2.4 'Mystery shopping'

As Published: 2001

SUP 2.4 'Mystery shopping'

DISP App 1.2 Eligible complaint

As Published: 2002

DISP App 1.2 Eligible complaint

SUP 9.2 Making a request for individual guidance

As Published: 2001

SUP 9.2 Making a request for individual guidance

SUP 13.8 Changes of details: provision of notices to the FSA

As Published: 2001

SUP 13.8 Changes of details: provision of notices to the FSA

SUP 18.3 Insurance business transfers outside the United Kingdom

As Published: 2001

SUP 18.3 Insurance business transfers outside the United Kingdom

SUP 9.1 Application and purpose

As Published: 2001

SUP 9.1 Application and purpose

SUP 8.8 Revoking waivers

As Published: 2001

SUP 8.8 Revoking waivers

SUP 13.10 Applicable provisions

As Published: 2001

SUP 13.10 Applicable provisions

DISP 3.7 Delegation of the Ombudsman's powers

As Published: 2002

DISP 3.7 Delegation of the Ombudsman's powers

PRIN 1.2 Clients and the Principles

As Published: 2004

PRIN 1.2 Clients and the Principles

SUP 11.6 Subsequent notification requirements by firms

As Published: 2004

SUP 11.6 Subsequent notification requirements by firms

REC 3.2 Form and method of notification

As Published: 2001

REC 3.2 Form and method of notification

COLL 7.3 Winding up a solvent ICVC and terminating a sub-fund of an ICVC

As Published: 2004

COLL 7.3 Winding up a solvent ICVC and terminating a sub-fund of an ICVC

MCOB 5.1 Application

As Published: 2004

MCOB 5.1 Application

CASS 1.2 General application: who? what?

As Published: 2003

CASS 1.2 General application: who? what?

SUP 8.9 Decision making

As Published: 2004

SUP 8.9 Decision making

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

MAR 4.1 Application and Purpose

As Published: 2001

MAR 4.1 Application and Purpose

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

As Published: 2002

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

SUP 8.4 Reliance on waivers

As Published: 2001

SUP 8.4 Reliance on waivers