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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

REC 4.4 Complaints

As Published: 2001

REC 4.4 Complaints

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

SUP 2.4 'Mystery shopping'

As Published: 2001

SUP 2.4 'Mystery shopping'

GEN 6.1 Insurance against financial penalties

As Published: 2003

GEN 6.1 Insurance against financial penalties

PRIN 3.3 Where?

As Published: 2002

PRIN 3.3 Where?

SUP 12.9 Record keeping

As Published: 2004

SUP 12.9 Record keeping

FIT 2.2 Competence and capability

As Published: 2001

FIT 2.2 Competence and capability

REC 4.6 The section 296 power to give directions

As Published: 2001

REC 4.6 The section 296 power to give directions

FIT 2.3 Financial soundness

As Published: 2001

FIT 2.3 Financial soundness

SUP 9.1 Application and purpose

As Published: 2001

SUP 9.1 Application and purpose

SUP 5.1 Application and purpose

As Published: 2001

SUP 5.1 Application and purpose

REC 3.16 Information technology systems

As Published: 2001

REC 3.16 Information technology systems

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

GEN 4.2 Purpose

As Published: 2003

GEN 4.2 Purpose

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

DISP 3.8 Determination by the Ombudsman

As Published: 2004

DISP 3.8 Determination by the Ombudsman

SUP 3.1 Application

As Published: 2001

SUP 3.1 Application

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

SUP 17.4 Obligation to make transaction reports

As Published: 2001

SUP 17.4 Obligation to make transaction reports

APER 4.6 Statement of Principle 6

As Published: 2001

APER 4.6 Statement of Principle 6