The FCA believes that Principle 7 and the Consumer Duty (as applicable) require charges imposed by a firm on customers to be transparent and that imposing unfair or excessive charges is inconsistent with Principle 6 and the Consumer Duty (as applicable).
Note: A firm should also have regard to its obligations under the Unfair Terms Regulations (for contracts entered into before 1 October 2015) or the CRA and may find material on the FCA website concerning the FCA consumer protection powers useful.