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former scheme

  1. (1) (except in relation to a 123relevant transitional complaint, a relevant claims management complaint or a relevant transitional funeral plan complaint137) any of the following:10
    1. (a) the Banking Ombudsman scheme;
    2. (b) the Building Societies Ombudsman scheme;
    3. (c) the FSA scheme;
    4. (d) the IMRO scheme;
    5. (e) the Insurance Ombudsman scheme;
    6. (f) the Personal Insurance Arbitration Service;
    7. (g) the PIA Ombudsman scheme;
    8. (h) the SFA scheme;10
  2. (2) (in relation to a relevant transitional complaint)10
    1. (a) the GISC facility; or10
    2. (b) the MCAS scheme;123110
  3. (3) (in relation to a relevant claims management complaint) the Legal Ombudsman;137123
  4. (4) (in relation to a relevant transitional funeral plan complaint)137
    1. (a) (except in DISP 3.6.5G and DISP 3.7.3G) the complaints procedure which was contained in the Funeral Planning Authority’s Code of Practice and Rules in force at the time of the act or omission that is the subject of the relevant transitional funeral plan complaint; or137
    2. (b) (in DISP 3.6.5G and DISP 3.7.3G) the Funeral Planning Authority’s Code of Practice and Rules in force immediately before 28 January 2021.137