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(1) as defined in section 137FB (4) of the Act, information or guidance provided by any person in pursuance of the requirements mentioned in section 4 of the Financial Guidance and Claims Act 2018 (information etc about flexible benefits under pension schemes);210
(2) (in COBS 19.7) is when a retail client receives pensions guidance in (1) during an appointment with the provider of the guidance in a way that enables real time human interaction (whether face to face, telephone or through another electronic medium).244
